Monday, January 13, 2014

Service: SM Traveller's Lounge, Cebu City

Thank heavens for SM Traveller's Lounge!

Going straight from Camotes Islands, Cebu to Tagbilaran, Bohol was a very exhausting trip. Imagine 2 hours on a ferry boat from Camotes to Danao, 1 1/2 hours from Danao to Cebu City, then another 2 hours on a fastcraft from Cebu Pier to Tagbilaran Pier in Bohol. That's 5 1/2 hours travel time. But the thing I hate the most was the waiting time in between.

Because we left early in Camotes Islands (5:30 am), we arrived early in Cebu City. In fact, too early at 9:00 a.m. because our scheduled ferry trip was not until 2:00 p.m. We needed to be at the pier an hour before though, but we still had 4 long hours to kill.

Initially, I suggested to my husband that we stay in Sugbutel Bed and Bath, so we can rest and perhaps, catch some sleep and refresh ourselves before travelling to Bohol. Then I remembered about SM Traveller's Lounge and thought we could check it out since the van will drop us off in SM City Cebu anyway.

[Image Source]


SM Traveller's Lounge is located on Juan Luna Extension, near the North Wing entrance. I thought we needed to get inside the mall to get to the Traveler's Lounge but when D asked a security guard, he told us to walk a little farther from the North Wing entrance and there we saw the lounge.

Here are the services offered:

Baggage Storage: P30 (half compartment)
                             P50 (full compartment)
Restroom: Free
Shower Room: P50 (20 minutes)
Wi-Fi: Free
Battery Charging: P25/hour (cellphone)
                              P50/hour (laptop, ipad/tablet and other gadgets)

They also offer ferry tickets sales, hotel reservations, and flight and bus trip information. There's a taxi terminal in front of the lounge if you want to go somewhere or you can simply enter the SM Mall to while away the time. Or if you're really tired, you can take a seat inside the air-conditioned lounge and take advantage of the free Wi-Fi.

After leaving our bags at the Traveler's Lounge, we went inside SM. D played in the Bibo Arcade while I strolled inside and surveyed the place for a good place to eat. We ended up having lunch at CnT Lechon, right across SM.

At 30 minutes before 1:00 p.m., we went back to SM Traveller's Lounge to retrieve our bags and took a taxi to Pier 1 for our Ocean Jet ferry trip to Bohol. We didn't exactly have a relaxing time, but having a place to store away our heavy bags while we pass the time was a great convenience for us. Plus it's a lot a cheaper than if we stayed in Sugbutel.

So if you find yourself with plenty of hours of waiting time in Cebu City, remember SM Traveler's Lounge.





SM Traveler's Lounge
Juan Luna extension, SM City Cebu
Phone: +63 (32)-232-0293
Lounge Hours: 6:00 a.m. to 9:00 p.m.

Tuesday, January 7, 2014

Place: Mangodlong Paradise Beach Resort, Camotes Islands, Cebu

Mangodlong Paradise Beach Resort, how do I describe thee? Let me count the ways...

Hehe, I can't help but be poetic. For our 8D/7N Cebu-Bohol trip, we stayed in 4 different hotels/resorts. And guess which one is my favorite? If you think Mangodlong Paradise Beach Resort (as if it's not yet implied), you guessed correctly.


Booking

I learned about Mangodlong Paradise Beach Resort in an online forum. When I tried to search for their website, it was down temporarily so I had to asked in the forum for their email address and contact number. I sent an email first to inquire but when I got no reply, I decided to reach them through their mobile number.

The person who answered my call was very polite and accommodating. She took my name, our stay dates and my preferred room, and told me that in order to reserve the room, I need to pay 100% of the total amount. She then sent me a text message with their bank account details.

After I made the deposit, I sent a copy of the deposit slip as proof of payment to the email address that she gave me (different from the one I got from the forum which probably explains why I did not receive any reply). Then, I called them up again to verify if they have received my email and to confirm our booking.

When an earthquake struck Bohol, we were unfazed because we know that Camotes Islands were not affected. But when the super typhoon Yolanda came, I became worried because we saw in the news the a lot of areas in Northern Cebu were badly hit. I learned that Camotes is near Ormoc City, one of the most affected provinces, and I wasn't sure how much damage did the island sustain and if it's still safe to push through with our trip.

I contacted Mangodlong Paradise Beach Resort to ask about the condition of the resort. I actually called them up quite a few times because I was paranoid and I keep forgetting all the questions that my husband wanted to ask (he was paranoid, too). They informed me that the resort suffered only minor damages and will be fully operational within the week. The whole island has no electricity but they assured me that they have a genset and ample supply of food and water.

Our travel dates were getting near but we're still in two minds whether to go or not. I went as far as inquiring how to cancel our reservation and refund whatever amount we can refund. Even if the resort is okay, I wasn't sure what degree of destruction will greet us in Camotes Islands. But in the end, we decided to throw caution to the wind and have our vacation as planned.

And boy, I was so glad that we did.


Going to Camotes Islands from Cebu City

The island group of Camotes is located on the northern part of Cebu and can be reached by taking a ferry from Danao Port in mainland Cebu to Consuelo Port in Camotes. From our hotel in Cebu City, we boarded a taxi to North City Terminal, where we can take a ride to Danao Port. We had two transportation options: a bus and a van. A dispatcher convinced us that taking the van is faster and more comfortable. Not sure if that's true but we decided to bank on it as we want to get to Danao Port before 10 a.m. Ferry schedules are limited, and after 10 a.m., the next ferry will depart at 2:00 p.m.

Fare is P60/person and we paid for one extra seat for our luggage. The van left the terminal at 8:00 a.m. and estimated travel time from there to Danao Port is 1.5 hours. Along the way, the driver was still picking up passengers. Good thing that he only needed 2 more to fill the van.

We arrived at Danao Port at 15 minutes before 10 a.m. and rushed to the ticket booth to buy tickets, only to find out that there's a delay in the schedule. The 10 a.m. ferry will depart at 11:30 a.m. instead. At around 11:00 a.m., we were told to board the seacraft and finally, we left for Consuelo Port as scheduled. Travel time is 2 hours.


Pick-up and Check-in

Mangodlong Paradise Beach Resort provides free resort transfers to all their guests as long as they take the Jomalia Shipping Lines (kind of an x-deal I suppose). Fare is P180 (all seats were non-aircon as the aircon was not working). When we left Danao Port, I sent a text message to Mangodlong Paradise, informing them that we are on board Jomalia as well as the time of our departure.

Upon reaching Camotes Islands, we were delighted to see no visible signs of destruction in the area. Even the coconut trees were intact and you wouldn't be able to tell that a powerful storm has just passed. It's as if Yolanda didn't leave any "stormprints" here. We disembarked from the ferry and a few meters away, I saw a guy holding a board with my name. Our resort pick-up was there already. I introduced myself and he helped us load our luggage to the service van.

They were still waiting for another guest, who was supposedly on the same trip with us, but either she wasn't there or they didn't find her. Anyway, Mangodlong Paradise Beach Resort is 5-10 minutes away from the port. As they drove us to the resort, we were offered a short glimpse to the life in the island: provincial, laid-back, exactly the kind of environment that you need when you want to escape from your hush and stressful daily life.

When we reach the resort, 2 glasses of mango juice were waiting for us, along with smiling front desk staff. They asked for the deposit slip (so better not forget that) and informed us that although the resort has a genset, they have 2 brownout schedules, one at 3-5 a.m. and the other at 3-5 p.m. But they said water supply is not affected by the brownouts. Then they gave us our key and ushered us to our room.


The Room

We got a standard room (P2,500/night) and they led to us one that's located a few steps away from the reception area. It's spacious enough for 2 persons, and equipped with a 32-inch cable TV, aircon, mini bar and ref, bed lights and side tables, phone and adequate closet space. I also noticed that instead of plain paint, they used wallpaper on the wall which lent a nice and classy touch to the room.


I also like how our bed was made and it was very comfortable. Aircon was working okay, although it's a little noisy. We don't have a good view outside the window (it's beside the staff's quarter), but that's okay as we know standard rooms don't offer any view at all.

The cable channels are limited, but I guess you can blame it on the remoteness of the island. The TV was missing a socket adaptor though. We asked for this but the staff didn't come back with one. Good thing our camera charger has an adaptor and that's what we used to plug the TV.

They don't have internet, Wi-Fi or LAN, in the resort but cellphone signal is strong and I was able to call back home. Sometimes, my phone receives a 3G signal but it's too weak and spotty.

The bathroom is very clean, albeit small. The shower doesn't have a heater, or maybe they just turned it off to conserve precious electricity. But they have plenty of towels and of course, toiletries.

Clean T&B


Generic toiletries (but they smell good)

The Resort's Amenities

While our room may look simple compared to the other rooms we've stayed in during this trip, it was Mangodlong Paradise Beach Resort's facilities that really won me over. The resort was modest with only 28 rooms and cabanas, but the way it was landscaped and how these modern-looking structures was laid out to blend with nature was really beautiful.

The lobby/reception area was rather small and unassuming but when you take a look inside, especially in the infinity pool area and the beach, there you will find the paradise. I'll let these pictures do the talking.

Coconut trees left standing after Yolanda

 

 
 
 
The only thing that was damaged at the resort was this dock made of rock (hey, that rhymes). This used to be longer, based on what I've seen on pictures taken before the storm. During our first day, a back hoe was hauling rocks from the ocean.
 
There was a wedding when we were there
 
Seaside Bar

View from the Seaside Bar


Not part of the resort so we couldn't go there, but it's a pretty sight

The view from the resort offers an amazing sunset. Too bad, the sun was hiding behind the clouds.
 
Lighted dock

The infinity pool turns magical at night
 

 
 
 

The Food

We thought the foods served at their Bamboo Restaurant were good enough, but not really something that stood out. The serving size is big and very filling though, and the prices are reasonable (in the P150-P300 range).

Cream Dory-Salmon Fish Fillet in Turmeric Cream Sauce
There was a wedding on the 2nd day of our stay, so instead of the usual breakfast set meal (complimentary), they prepared a buffet for all the guest.

My hoard from the breakfast buffet


Service

All smiles, courteous, accommodating - these describe the kind of service we received from the resort's staff.

Like what I said above, there was a wedding when we were there, and both ceremony and reception were held in the resort. I was worried because the place doesn't look big enough to accommodate the wedding guests and still be able to provide privacy and tranquility to the hotel guests.

The staff assured us all areas are still accessible to hotel guests, except of course those where the wedding will be held. Nevertheless, we chose to stay inside our room while the ceremony was going on. We ordered pizza for lunch and had it served in our room so we can eat while watching TV.

Because our room was on the opposite side where the reception was held, it was relatively peaceful despite the speakers blaring loud music outside. But I couldn't say the same for those billeted near the area of the wedding.

When we dined in the Bamboo Restaurant at the same time the program was happening, I could say it was pretty noisy. But we're okay with it and we understood that weddings are typical festive. Service at the restaurant wasn't affected, except for the limited tables and chairs because most were used in the reception.


Check-out

After Camotes Islands, our next destination was Bohol and we had to be in Cebu City Pier 1 an hour before our 2 p.m. ferry schedule to Bohol. I thought that Jomalia Shipping has a 7 a.m. or 8 a.m. trip back to Danao, which will give us ample travel time. But I was wrong and found out that our only choices were the 5:30 a.m. and 9:00 a.m. schedule. The 9:00 a.m. schedule would be too tight for us, so we opted for the 5:30 a.m, despite it being too early.

But then there's another challenge. Because they turn off the genset every 3-5 a.m., this means we needed to take a bath and pack our bags way earlier, while there's still electricity. I was planning to do it at night but fell asleep so I woke up at 1 a.m. (D woke up an hour later). Then we just went back to sleep when electricity went out.

The front desk staff had already informed the guard and the driver that we'll be checking out at 4:30 a.m. so we just had to get out of our room. It was a good thing that our room was just a few steps away from the reception area. I could imagine how hard it would be to walk in the dark if we were staying farther.

When we got to Consuelo Port, the driver assisted us in buying the tickets and even carried our bags for us. The ferry left at exactly 5:30 a.m. Inside the ferry, we chose the recliner seat so we can catch a short nap during our 2-hour trip.


The Verdict

The reason why Mangodlong Paradise Beach Resort is my favorite among the hotels and resorts we've stayed in on this trip is because it's a stunning beach property that's relatively cheaper and provides great service and outstanding sceneries. I really enjoyed swimming and frolicking in their infinity pool, and taking in the expansive and unobstructed view of the sea and the sky. I was smitten by the landscape - the manicured beach, the well-kept grass and palm trees, the sand pathways - as well as the small details and minor touches that created a relaxing atmosphere in the resort. It's not a luxury resort, but it felt like one to me.

And one of my regret is that we didn't stay longer. But I promise to go back and stay at Mangodlong Paradise Beach Resort again.


Mangodlong Paradise Beach Resort
Web: http://mangodlongparadiseresort.com/
Facebook: https://www.facebook.com/mangodlongparadisebeachresort
Email: info@mangodlongparadiseresort.com
Phone: +63 32 328 0500
            +63 939 921 6835

Sunday, January 5, 2014

Service: Club Ultima Membership

Getting a Club Ultima Membership is the reason why we ended up staying in Crown Regency Hotel and Towers Cebu. But before I go on, let me make one thing clear: this is not about Crown Regency Hotels, although Club Ultima is an offshoot of this hotel chain. This is about Club Ultima and why we decided to back out less than a month after we signed up and purchased a club membership.

For our trip to Cebu, I was initially planning to stay in a hotel near Ayala Center and in fact, we've already booked a room in Wellcome Hotel. But my husband received an invitation to attend a timeshare presentation in exchange for a free 3D/2N Crown Regency accommodation voucher (which we were told was worth Php24,000. I have the text message to prove it). We, wanting to save a few bucks, thought a free accommodation sounds good (though we didn't really believe it to be worth Php24,000) so we decided to accept the invitation.

We are both aware of what a timeshare presentation is, having attended a similar one in Boracay, and were prepared to say "No" to every offer that will be thrown at us, because what we're really after was just the free voucher. But during the presentation, we thought that what they were offering was a great deal and will give us a lot of savings in the long run, especially since we are planning to start traveling out of the country.

The main benefit of the membership is the yearly issuance of 7 certificates that are equivalent to 7 nights of accommodation at any of the Crown Regency Hotels nationwide (accommodation only, breakfast not included). The certificates are non-expiring and can be transferred and sold to other people. If we want to travel out of the country, we can exchange them for international accommodations via Interval International and Direct Tie-Ups subject to the following conditions:



It was a take-it-or-leave-it today-only offer, which doesn't give you time to research and think your decision through. I guess the ones who will fall prey to these types of marketing are those compulsive buyers who decide with their emotions, rather than with their brains. We are normally practical individuals, who always make sure that we'll be getting our money's worth with every big ticket item we purchase. Apparently, we're not ourselves that night. Hehe. But kidding aside, we really thought this was a good deal.

So long story short, we bit the bullet - we got a 15-year membership, which they called Trial Pack, that will cost us Php195,000; Php10,000 of which was the deposit fee to be paid impromptu and the remaining amount will be broken down into Php5,000+ monthly installments to be paid for the next 3 years; plus an annual fee of Php6,000+.

Of course, we got our 3D/2N voucher for free because we bought the membership. Otherwise, we will still need to pay Php3,000 once we use it. So had we decided to turn down their offer, we won't be getting a free "24k-worth" accommodation. Deceiving, no? Anyway, because we chose to become members, the marketing manager was kind enough to assist us with our room reservation after we told her that we want to avail the voucher for our Cebu trip (which was 2 weeks away at that time).

We went home feeling good, thinking we have saved a 2-night worth of accommodation at a 5-star hotel and we're looking forward to our future travels with less expenses. Upon reaching home, I did the one thing that I should've done before going to that Club Ultima presentation - research about Club Ultima and Crown Regency Hotels. My heart sank when I found a number of not so good reviews, mostly about Crown Regency Hotels.

But we told ourselves to wait until we see and experience staying in the hotel firsthand before making any conclusions. That fateful day came and it dawned on me that the online reviews were correct and we are about to make a very costly mistake if we will not cancel the membership immediately. We had no problems with Crown Regency Hotel and Towers Cebu (read my review here) and I find it to be one of the better hotels we've been in. But we feel that paying for a Club Ultima membership just to be able to stay in their hotels for free for 7 days every year is just not worth it.

Right after we got home from our vacation, my husband called Club Ultima to inquire about the cancellation process. He was told to send a letter via email to formalize the request, and swiftly, I wrote the letter so he can send it within the day.



These are the reasons I stated in the letter:

  1. I stayed in Crown Regency Cebu Tower last December 3-5, 2013 and found it not to be the 5-star hotel accommodation that was promised during the presentation.
  2. I checked the Crown Regency website for the average room rates and found out it to be in the range of P3000-P4000. If I multiply it to 7 (hotel vouchers I’ll get every year) and 15 (years contract term), the total amount is P315,000-P420,000. I feel that I won’t really get a big savings from the membership given that I need to pay the P195,000 membership fee and P6,000+ annual fee for 15 years.
  3. I realized that I don’t want to be tied up to a particular hotel/resort when going to a certain destination because there are many factors to consider when choosing an accommodation: proximity to tourist spots, restaurants and public transport, value for money, etc.
  4. I haven’t tried booking with Interval International but have read not so good reviews about it and I don’t want to take a risk.
Let me explain further:
Reason No. 1
During the presentation, it was practically drummed into our heads that ALL Crown Regency Hotels are classified as 5-star hotels. The hotel near Fuente Circle, Cebu City is clearly not a 5-star hotel. It's an above average hotel, probably a solid 3.5 to 4-star. But not 5-star. I checked out the reviews of the other Crown Regency Hotels (2 more in Cebu, 3 in Boracay, and 1 each in Makati and Davao) and none were categorized as 5-star either.

If we won't be getting 5-star accommodations from any of the Crown Regency Hotels, what's the point of paying for the club membership?
Reason No. 2
Our agent actually corrected us on this. He sent us a text message to tell us that Club Ultima members will get Executive Suite accommodation, which is more expensive than the Standard/Deluxe rooms and Corner suites which we used as basis for our computation. But even with an Executive Suite, which cost almost P7,000/night, I still feel that we won't get value-for-money benefits with the membership because, going to back my first reason, the 5-star rating that they give their hotels is questionable.
I'd rather stay in the cheapest room of a 5-star hotel than stay in an Executive room of a non-5-star hotel. People stay in 5-star hotels to get 5-star accommodation, 5-star amenities, 5-star service and 5-star treatment. Staying in an Executive room of a non-5-star hotel gives you just that - an Executive room and a non-5-star experience.
Reason No. 3
Like what I mentioned earlier, we were supposed to stay in a hotel that's within walking distance to Ayala Center. I chose that because most of the restaurants that we want to try are in or near Ayala or SM (which is relatively near Ayala). When we moved to Crown Regency in Fuente, we found out that cab fares to Ayala and SM cost around Php80-Php100, one way. This brings me to my point: there are a lot of factors that should go in when choosing an accommodation. Often, a strategic location could mean savings in taxi fares and travel time. Value-for-money, amenities, services and good reviews are also important to consider.
Each destination calls for a different set of criteria that suits your budget, itinerary or preference. Being tied to a particular hotel chain meant you won't likely get to choose your accommodation based on these criteria and this could potentially ruin your travel plans or blow up your travel budget.
Reason No. 4
This is pretty much explanatory. We just don't want to risk paying for something that we're not sure if will be beneficial to us, especially because Interval International will cost us $89 every year, on top of the Php6,000+ Club Ultima's annual fee.
Rude Agent
I wasn't planning to write about our Club Ultima experience because technically, we haven't really use the benefits of the membership yet. But our agent sent us a rude and sarcastic text message after learning that we backed out. I know he's not pleased because it meant that his commission will be reduced, if not called off. But that's no reason to be rude to a client who chose to cancel their membership. It is our right and he should respect that, whatever our reasons are.

Because of his indiscretion, I decided to write this review. Marketing and customer service should still go hand in hand even after the sale has been made, and even after it has been revoked. You'll never know if that client will rave or rant about you on the internet, and potentially make or break your chances of making more sales through recommendations.

UPDATE: I have received a few inquiries regarding Club Ultima membership cancellation, so here are some more details.

Line 7.1 in our contract reads: I understand that should I wish to back out of this reservation, there will be a cancellation fee of Php20,000.00 if done within 15 days of reservation. There will be no refund of all payments if cancellation is done after 15 days of reservation.

To me, this clearly means that we can cancel the membership subject to the rules in the contract. If we cancel within 15 days after we purchased the membership, we will pay a whopping P20,000 cancellation fee. But if we cancel after 15 days from the date of reservation, we don't need to pay anything anymore. The downside is, we also don't get to refund any payments we've made. At this point, we've only paid the Php10,000 reservation fee, twice as small as the other fee, so it's better if we will cancel after 15 days but before we start the monthly payment. (What I'm not sure of is if you will get a refund if you cancel within 15 days and what percentage of the total amount paid can you refund.)

We made the reservation on November 13 and requested a cancellation on December 11, more than 15 days after so we didn't have to pay the Php20,000 cancellation. At this time, they haven't charged my husband's credit card with the 1st monthly amortization fee yet so we acted quickly.

He called the Membership hotline we found at the back of the Club Ultima brochure that they gave us and inquired about the cancellation fee. If for some reason, you don't have that brochure, you can also go to their website and look for contact numbers you can call. Call, don't email.

When my husband sent the cancellation letter (to the email address that they gave), he didn't receive any confirmation so he called up again the next day to follow up. They confirmed the receipt of the email, told him that they will cancel the membership and assured him that his credit card won't be charged with anything. They didn't send any document so we just took their word for it. Good thing this time, they lived up to their promise. The membership was cancelled and we didn't pay anything other than the Php10,000 we paid during reservation.

Inisip na lang namin that the Php10,000 is for the 3D/2N (breakfast not included) that we've stayed in Crown Regency Cebu. Surely, we can find better accommodations that worth's Php5,000/night, but at least we didn't just give them Php10,000 for nothing and cut our loss to half of that amount (Deluxe Room is worth Php2,000+/night).

Saturday, January 4, 2014

Place: Crown Regency Hotel and Towers Cebu

During our Cebu-Bohol trip, we stayed at Crown Regency Hotel and Towers Cebu for the first 3 days, before travelling to Camotes Islands to cap off our first visit to Cebu. Crown Regency Hotel and Towers Cebu is located in Osmena Boulevard, a major thoroughfare in Cebu City and near the Fuente Circle. It's meant to be a one-stop-hotel that combines accommodation, dining and recreation in one place. It's quite famous for it's Sky Adventure facilities, where you can take various extreme rides and activities while on top of one of its towers.

But we're not really interested in those so I'll just be reviewing our room and maybe a few things about the hotel in general.


The Room

We were given the Deluxe Room on the 26th floor.

Our room is located at the end of the corridor.


When we opened the door to our room, the first thing I noticed was the closet adjacent to the door. Inside the closet is an in-room safe, which we didn't bother tinkering with because we really don't have anything to put in - my laptop doesn't fit in it. Beside the closet is a wooden rack where we placed our luggage.

Further into the room, my attention was shifted to these two double beds. They have Posturepedic mattresses according to their website - soft enough to be comfortable but also firm enough to provide back support. The bed linens were clean and pillows were fluffy.



Opposite the beds are two one-seater sofas with coffee/tea-making set. This is where hubby worked, because the LAN port is behind that curtain on the left. Not all rooms have Wi-Fi access so we requested a LAN cable to be able to connect to the Internet. Their LAN internet connection is fast and stable.


Beside the two sofas, also fronting the bed, is a 24-inch cable TV. For a hotel of this type, they should have already upgraded to LCD TV. Cable reception was also spotty and there aren't many channels to choose from.

Excuse our clutter. Because the TV is small, watching from the bed felt too far
so we sometimes move the sofas in front of the TV to see better.
On the other side of the TV is the lighted dresser table. There's also a full-size mirror opposite it. We just love it when there's a full-size mirror, don't we girls?

 

I feel like the room could use more lighting. During the day, we could always keep the curtains open to let more light into the room. But at night, the only thing we could do is keep all lights on, and they're still not enough. Also, it looks like the curtains have not been replaced for a long time. They need a good wash already.

Another thing I thought they missed: pair of bedroom slippers. I had expected that this is a must-have in most hotels so we didn't bring any. We used our outdoor sandals instead, which isn't exactly comfortable to use inside the room.

The bathroom is not very big but spacious enough. It is clean although some tiles look old and worn out already. On one side, there's the sink with toiletries, hair dryer and electric sockets.



On the other, there's the bathtub and toilet. The towels are not the softest but they're clean and thick.


The water takes a while to heat up so we usually leave the shower open for a few minutes, until the water is warm enough to our liking. There's no hot water in the sink though.

It would've been better if the toilet is fitted with a handheld spray for when you're doing business no. 2. Other people are okay with using just tissue paper, but I have to wash with soap and water, and it's just a bit icky to do it inside the tub, and use the tub later for bathing.

Overall, despite some minor complaints, I find the room provisions to be adequate (but not outstanding) and I think we were given a good room, especially with a view like this:

View of the city with mountains in the background

View at night

The hotel is on a busy street and there are many hospitals nearby so don't expect a super-silent stay. Wailing sirens is a common background music. But the noise is tolerable for us and we weren't really disturbed.


Other Hotel Amenities

Crown Regency Hotel and Towers Cebu offers a wide variety of amenities and recreational services. But the only thing we were able to check out was the outdoor pool at the 9th floor (and I don't even have a picture of it). To us, it looked narrow and small, and not tempting enough to lure us to take a dip. There's a an outdoor Jacuzzi though that I wanted to try but I didn't bring my swimwear and was too lazy to go back to the room (2 elevator rides) to get it.

They also have a convenient store at the back of the hotel, where we bought some snacks to bring inside the room. As for dining, I listed a few places to eat that other bloggers have recommended, and chose to hop in a taxi and visit these rather than eat in one of the in-house restaurants (due to not so good reviews). So I can't comment on the foods served in the hotel.

And then there's the lobby.

When we first entered the hotel, there's a short, narrow hallway that leads to the front desk and lobby area. Front desk is also rather small for a hotel that offers 300 rooms and a number of facilities that are open even to non-hotel guests. I can imagine how crowded and inefficient it will be on a busy day.

 
 
The lobby looked cramped even when it's empty.


Another thing I noticed were the "marketing tables" - at least 3 desks filled with Club Ultima and Crown Regency flyers and vouchers - which made the whole area look more crowded than it already is.

And speaking of Club Ultima, read my review here.


The Service

Check-in and check-out were pretty fast. But after checking in, we were left on our own. In most hotels that we've stayed in, even in the budget hotels, they will at least ask someone to bring us to our room, and often they will even assist us with our bags. After the reception officer gave us our key cards, she pointed us to the elevator . We were left to figure out the way to our room; figure out the elevators - there were 2, the first one only reaches up to the 19th floor, so we need to transfer to another that will bring us to the 26th floor; figure out the floor layout; and lastly, figure out how to operate everything in our room. Good thing that everytime we call front desk for assistance, they send someone promptly.

I assume they do housekeeping everyday because during our 2nd day, someone came and ask if we want to have our room cleaned. They, of course, cleaned the room, made the bed but did not replace the sheets, cleaned the bathroom, replaced the towels and replenished the toiletries and bottles of water.


The Verdict

Crown Regency Hotel and Towers Cebu is a nice and decent hotel located at the center of the city. It's an above average accommodation and although there were a few misses, these were very minor which did not mar our stay. I particularly like the bed, the view from our room and the fast LAN internet connection. Location-wise, it's near Robinsons Mall and Larsian (where you can eat barbeque for Php5.00) but far from other malls like Ayala Center and SM. I also like the idea that you can do a lot of things inside the hotel, but if you want to go somewhere, you can easily hail a cab outside. Whether you're looking for a good place to stay, or to experience some city-adventures, you should check out Crown Regency Hotel and Towers Cebu.


Crown Regency Hotel and Towers Cebu
Phone No: (032) 418-8888